Uggiebear Return Policy

Effective Date: 29-09-2023

1. Our Commitment

1.1. Customer Satisfaction: At Uggiebear, we are dedicated to your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

1.2. Scope: This Return Policy applies to products purchased directly from our website (www.uggiebear.com). If you have purchased our products from a third-party retailer, please refer to their return policy.

2. Returns and Exchanges

2.1. Timeframe: You may return or exchange products within 30 days of delivery. We want you to have ample time to assess your purchase and ensure it meets your expectations.

2.2. Eligibility: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged or missing parts for reasons not due to our error will not be eligible for return.

2.3. Refund or Exchange: You can choose between a refund to your original payment method or an exchange for another product of equal or lesser value. Shipping costs are non-refundable unless the return is due to a defective product.

3. How to Initiate a Return

3.1. Contact Us: To initiate a return or exchange, please contact our customer support team at uggiebugbear@gmail.com. Provide your order number and a description of the reason for the return.

3.2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the product. Do not return any items without an RA number.

3.3. Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of your items.

4. Refunds

4.1. Processing Time: Once we receive your returned product and inspect it, we will process your refund within 30 business days. The refund will be issued to your original payment method.

4.2. Notification: We will notify you by email once your refund has been processed. Please note that it may take some time for the refund to appear in your account, depending on your payment method and financial institution.

5. Contact Us

5.1. Questions: If you have any questions or concerns about our Return Policy or need assistance with a return or exchange, please contact us at uggiebugbear@gmail.com.

6. Shipping Costs

6.1. Shipping Cost Calculation: Our shipping costs are based on the weight of the products you order. You can add products to your cart and use the Shipping Calculator during checkout to see the shipping price for your order.